Systems Analyst II

Staff
- Non Union

M&P - AAPS

AAPS Salaried
- Information Systems and Technology, Level D

Systems Analyst II

UBC IT | Collaboration Services | Service Delivery

$8,554.25 - $13,340.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

August 9, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Systems Analyst II is responsible for the design, implementation, integration and ongoing support of complex, campus-wide collaboration and communication systems, with a focus on Microsoft 365 services.

The incumbent provides leadership in systems analysis, business process improvement, lifecycle management, and contributes to the reliability, scalability, and continuous evolution of Microsoft 365 services across the University.

UBC IT Collaboration Services provides a suite of enterprise communication and collaboration services to the University community, including Microsoft 365, Email, Calendaring, Content Management, Voice Services and Emergency Notification Systems.

Works independently and jointly within the Collaboration Services Team. Provides leadership depending on the current assignment. Collaborates with management and staff from all sections of UBC Information Technology, other administrative and academic offices, and faculty to coordinate systems development and enhancement projects. Interacts directly with other University technology professionals.

• Designs, implements and maintains enterprise services for the Collaboration Services portfolio to facilitate efficient and effective use of systems for day-to-day operations.

• Coordinates the integration of applications with other UBC systems and services.

• Resolves complex application related failures and defects independently or in consultation with other IT professionals. Perform in-depth troubleshooting using knowledge of network/server administration, internet protocols, database architecture and application configuration.

• -Modifies applications and conducts testing of customizations to ensure specifications are met. Documents these changes and subsequent QA scenarios.

• Develops, customizes, and supports solutions within the Microsoft 365 platform by designing API-based integrations, building automation using scripting languages, and creating modern web components to enable scalable, maintainable, and secure business solutions.

• Provides custom reporting, data analysis and extracts.

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.

• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of solutions.

• Performs formal system audits and develops written procedures, standards and practices to ensure a high level of availability, security, data integrity and hardware/software compatibility.

• Generates reports on usage metrics, overall systems and applications performance indices using industry-standard methodologies to ensure compliance with Service Level Commitments.

• Provides Tier 2/Tier 3 operational support for production systems including troubleshooting system problem reports, resolving issues with production systems, defining operational support processes, and providing end user support as required.

• Positively represents UBC IT in the community; acts as key resource for collaboration within and across project teams and within the application developer community on campus.

• Liaises directly and indirectly with vendors and other service owners.

• May be required to provide after hours support in situations requiring an urgent response.

• Researches and evaluates vendor supplied applications, develops recommendations, and implements accordingly.
• Analyzes and reviews existing or proposed system features and integration, security,
  scalability and performance requirements with clients, business analysts, and team
  members.
• Manages production and non-production application environments.
• Maintains core application infrastructure, including virtual servers,…