Business Relationship Manager

A career at Trans Link and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At Trans Link we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At Trans Link, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

PRIMARY PURPOSE

Acts as a trusted advisor and strategic connector between Business Technology Services (BTS) and business partners, fostering collaboration to ensure technology investments deliver measurable business outcomes and value. Build strong relationships with business partners and BTS leadership to understand goals, priorities, and challenges, applying business acumen to help shape technology investments that advance enterprise objectives. Demonstrates a customer-first mindset by ensuring business needs are clearly understood, represented, and addressed through effective engagement and communication.

Facilitates dialogue across stakeholders to align initiatives and ensure coordinated efforts that support organizational strategies. Drives change by influencing priorities, articulating benefits, and championing innovation that drives enterprise impact.

KEY ACCOUNTABILITIES

Owns and maintains relationship between assigned business partners and Business Technology Services (BTS), acting as the primary facilitator and trusted advisor. Builds strong partnerships by understanding business goals, priorities, and challenges, and ensures these are clearly communicated within BTS. Guides conversations to align technology investments with strategic objectives, manages expectations, and fosters collaboration across stakeholders to enable shared success

Plays a central role in fostering strategic alignment between Business Technology Services (BTS) and business partners by considering interdependencies and shared priorities across the organization. Facilitates collaboration to strengthen communication, reduce silos, and improve responsiveness to evolving business needs. Builds understanding of business goals and priorities to guide conversations that shape technology investments and ensure initiatives support enterprise objectives

Facilitates informed decision-making by helping business partners and BTS evaluate options, clarify priorities, and shape demand to align with enterprise strategies. Translates complex technical concepts into clear, business-focused language to bridge understanding across stakeholders. Collaborates with finance and other teams to provide visibility into investment considerations. Promotes value realization by guiding conversations that connect technology investments to measurable business outcomes

Builds and maintains strong, collaborative relationships with stakeholders across diverse areas of the organization. Serves as the primary liaison between business partners and BTS, ensuring clear communication and alignment on priorities. Proactively manages and resolves conflicts to keep efforts focused on shared goals and a common vision.

Maintains awareness of the technology landscape and emerging trends relevant to the organization’s strategic priorities. Builds understanding of business capabilities and identifies opportunities where existing or planned technologies can enable those capabilities. Acts as a strategic bridge between business needs and BTS by influencing conversations on which technologies should be considered to deliver business value

Facilitates cross-functional collaboration to shape demand and prioritize technology investments.…