IT Support Technician at GEI

Become an IT Support Technician at GEI, delivering vital Tier 1 assistance to both local and remote staff. You'll tackle desktop, laptop, and mobile device issues to enhance user productivity.

In this role, you'll provide exceptional technical support in a dynamic environment. Your tasks will include managing ticket queues, onboarding new users, and supporting Microsoft 365 applications. You will ensure smooth operations while being the frontline troubleshooting expert, requiring strong communication and problem-solving skills.

Key Responsibilities:

• Provide user support via phone, email, and Microsoft Teams

• Manage ticket queues and assignments with Service Desk Plus

• Configure and deploy Windows devices as per company standards

• Assist in user onboarding with device setup

• Maintain accurate documentation for knowledge sharing

Requirements:

• 1-3 years in helpdesk or desktop support

• Familiarity with Windows 10/11 and Active Directory

• Experience with Microsoft 365 applications

• Strong troubleshooting skills in hardware and software

• Willingness to learn and contribute in a team

Your expertise will empower GEI employees to overcome technical challenges efficiently.
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