Support Analyst II at UBC IT

Join UBC IT as a full-time Support Analyst II, providing essential technology support. Troubleshoot hardware, software, and network issues across the vibrant UBC Point Grey Campus and beyond.

The role requires three years of experience in IT support, engaging with user groups to assess their needs and provide tailored solutions. Collaborate with Desktop Services to implement system changes while maintaining current technologies and managing equipment inventory. This fixed-term position is crucial for ensuring reliable service across UBC’s extensive technology environment.

Key Responsibilities:

• Maintain and troubleshoot microcomputer software and hardware

• Track and respond to service requests using ticket systems

• Provide daily support for Local Area Networks

• Offer training and consultation to end-users

• Collaborate with internal teams for technology recommendations

Requirements:

• Undergraduate degree in a relevant discipline

• Three years of related IT support experience

• Knowledge of desktop tools, networks, and software distribution

• Ability to manage multiple tasks effectively

• Commitment to equity, diversity, and inclusion

Bring your expertise in IT support and commitment to user satisfaction to the innovative environment at UBC.
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