Senior Program Manager – Managed Services Transformation

• Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
• Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
• Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
• Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
• Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
• Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, Sev One, and Concert Workflows
• Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
• Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
• Develop executive-level status updates, KPI dashboards, and milestone communications

• 7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
• Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
• Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
• Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
• PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
• Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
• Prior exposure to Service Now, IBM Cloud products, or AIOps platforms (Nice-to-Haves)
• IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves)
• Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves)
• Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves)

Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments.

• Gated Delivery Methodologies
• RAID Register Management
• PMP Certification
• IT Service Management (ITIL)
• Organizational Change Management (OCM)

• Enterprise-Scale IT Transformation
• Critical Path Tracking
• KPI Dashboard Development
• Technical Program Communication
• Vendor/SI Partnership Management

• Self-Directed Operation
• Bias For Action
• Cross-Functional Team Alignment

• PMP
• Agile/Scrum Certification

• Telecom Transformation
• IT Service Management
• Stage-Gate Methodology
• SAFe Framework
• Executive-Level Communication

• Service Now
• IBM Cloud Products
• AIOps Platforms