Director, Infrastructure Operations

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

The Opportunity:

We’re looking to fill an opening for a Director, Infrastructure Operations to join our IT team.

Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.

This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.

The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.

As oneaviso:

• We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

• We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

• We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms
• Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team
• Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements
• Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively
• Designs, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand offs, and overall operational effectiveness.
• Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines
• Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities
• Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services
• Ensures effective monitoring, alerting, logging, and operational response,…