Product Support Specialist for E-Commerce Solutions

Teifi Digital is searching for a Product Support Specialist to provide top-notch e-commerce support to our merchants. In this role, you’ll tackle complex merchant inquiries in a hybrid workspace.

As a key member of a small and growing team, you’ll bridge communication between clients and our product team. With 1-3 years of relevant experience, you’ll excel in troubleshooting and providing educational resources about our Shopify solutions. Your insights will help shape future product improvements.

Key Responsibilities:

• Manage merchant support requests across communication channels

• Triage and resolve technical issues efficiently

• Reproduce merchant issues using Shopify tools

• Keep merchants informed about incident progress

• Develop and maintain guides and self-service resources

Requirements:

• Experience in technical support or customer success

• Familiarity with Shopify's ecosystem and apps

• Strong written and verbal communication skills

• Capable of managing a varied workload autonomously

• Comfortable working in North American business hours

Take advantage of growth at Teifi Digital while using your technical expertise to empower merchants.
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