IT - Junior IT Infrastructure Analyst - Backup & Disaster Recovery

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks.

The Junior IT Infrastructure Analyst supports the day-to-day operation, maintenance, and reliability of the organization’s IT infrastructure, with a focus on backup and disaster recovery. This role assists with backup and recovery operations, virtualization, Windows Server and Active Directory administration, storage, and network infrastructure. The position also monitors infrastructure health, troubleshoots technical issues, maintains documentation, and works collaboratively with the IT team on infrastructure maintenance, upgrades, and disaster recovery initiatives.

Responsibilities:

• Monitor and support backup and disaster recovery systems and investigate and resolve failed backup jobs.
• Perform backup restores and assist with recovery testing and disaster recovery exercises.
• Monitor server, storage, virtualization, and backup infrastructure health, performance, and capacity.
• Perform Windows Server administration and routine infrastructure maintenance, including Active Directory.
• Troubleshoot server, storage, virtualization, backup, and network-related issues, escalating complex issues when necessary.
• Assist with physical and virtual server deployments, upgrades, patching, and hardware replacement.
• Support backup repositories, replication, retention, and off-site disaster recovery infrastructure.
• Assist with LAN/WAN, VLAN, DNS, DHCP, VPN, and other infrastructure connectivity troubleshooting.
• Maintain infrastructure documentation, including system configurations, backup and disaster recovery procedures, and technical notes.
• Collaborate with and provide technical assistance to other IT team members as needed to support day-to-day IT operations.

Experience Requirements:

• Three (3) years of relevant experience in IT infrastructure, systems administration, networking, backup/recovery, or related technical support is preferred.
• Candidates with less experience who demonstrate strong technical knowledge, relevant education, or hands-on experience will also be considered.
• Hands-on experience with at least one enterprise backup and recovery platform, such as Veeam Backup & Replication or a comparable solution.
• Hands-on experience with at least one virtualization platform, such as VMware ESXi/vCenter, Microsoft Hyper-V, or a comparable solution.
• Strong troubleshooting and problem-solving abilities
• Strong written documentation and technical note-taking skills
• Ability to learn quickly in a fast-paced environment
• Ability to prioritize multiple tasks while maintaining attention to detail
• Working knowledge of Windows Server environments and Active Directory.
• Working knowledge of virtualization concepts
• Working knowledge of backup and disaster recovery concepts, including:
  • Backup and restore
  • Replication
  • Backup retention
  • Off-site and disaster recovery copies
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPN connectivity.

Beneficial to have:

While not required, experience with any of the following technologies would be considered an asset:

• Microsoft 365 Administration
• Enterprise storage, RAID, SAN, or NAS systems
• Power Shell
• Multi-site IT environments
• Infrastructure monitoring tools
• Infrastructure documentation and disaster recovery runbooks

Education:

• A university degree or college diploma in computer science, information technology, computer systems, or a related field, or equivalent IT certifications

The following certifications are considered assets:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft…