Senior Compute Operations Specialist

Job Description

What if you could redefine what's possible? With us, you can. With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers.

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

We are pathfinders and impact makers.

We are Visioneers.

We are WSP.

Join a global IT Operations team responsible for delivering highly available, secure, and scalable compute services that support critical business operations across the Americas. As a Senior Compute Operations Specialist, you will leverage your deep infrastructure expertise to ensure operational excellence, drive continuous improvement, and support the ongoing evolution of WSP's enterprise compute environment.

• Working on highly complex matters and assignments of large scope, impact, and importance.
• Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
• Leading team members on the development of methods, techniques, and various analytical approaches.
• Guiding team members to solve significant problems/issues.
• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades and performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execution of business continuity tests.
• Oversight and support of all related service supplier and/or manufacturer activities.
• Proactive identification and resolution of issues before they affect service performance.
• Identifying any improvements that can improve service levels.
• Engaging in the problem management process.
• Technical peer review and approvals for all related changes.
• Supporting audit and compliance activities.
• Management and maintenance of related platforms.
• Providing on-call support and extended working hours when called on and willingness to accept periodic rotation.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• At least 6-8 years of relevant and practical experience in a Compute Operations role.
• Extensive in-depth knowledge of compute services and infrastructure.
• Vendor certifications are not a requirement; proven practical experience is preferred.
• Experience working in large/global enterprise IT environments with multiple distributed branch/campus sites.
• Experience working within an ITIL-aligned Service Management organization.
• Proven experience and proficiency with the following compute technologies and related activities:
  • Dell and HPE servers.
  • Cisco UCS.
  • VMware vCenter Products.
  • Nutanix.
  • HPE Storage (MSA, Nimble).
  • Storage Caching Technology (Nasuni, Talon, Pandora).
  • Object Storage (EMC ECS, Azure, AWS).
  • Archive products (Komprise, Hub Store, Enterprise Vault).
  • Backup products (Veeam, Networker, Data Domain, Avamar, Net Backup, Commvault).
• Server system administration or similar experience with in-depth hardware knowledge.
• Cloud administration skills (e.g., Azure, AWS).
• Experience with server operating systems (e.g., Windows, Linux).
• Experience with server virtualization platforms (e.g., VMware, Hyper‑V).
• Knowledge of server and data security concepts and compliance requirements.
• Scripting and automation skills (e.g., Power Shell, Bash) for efficient server management and automation of routine tasks.
• Experience with storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel).
• Knowledge of backup access, data retrieval, data integrity, and high availability.
• Experience managing data retention policies through system procedures.
• Experience testing and refining backup strategies to minimize Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Experience with disaster recovery planning, data migrations, and storage performance optimization.
• Proven ability to optimize server and storage performance, capacity, and reliability while considering growth projections and industry best practices.
• Understanding of server, storage, and backup regulations/laws, emerging technologies, and industry best practices.
• Excellent written and spoken English.
• French or Spanish language skills are considered an asset.
• Excellent interpersonal and communication skills with the ability to interact effectively with all levels of management.
• Ability to work with minimal supervision and little to no instruction.
• Strong leadership and coaching skills.
• Strong organizational and project management skills with excellent documentation abilities.
• Excellent analytical and diagnostic problem‑solving skills with the ability to provide effective solutions to identified problems.
• Demonstrated experience understanding and complying with information…