Junior Web Developer & WordPress Support Specialist

Please note before applying:
This is an in-office position based in Vancouver, BC. Candidates must be currently living in Canada, legally eligible to work in Canada, and currently based in Metro Vancouver or able to commute to our Vancouver office. This is not a remote position.

Please note before applying:
This is an in-office position based in Vancouver, BC. Candidates must be currently living in Canada, legally eligible to work in Canada, and currently based in Metro Vancouver or able to commute to our Vancouver office. This is not a remote position.

ITS Consulting is looking for a Junior Web Developer & Word Press Support Specialist to join our Vancouver web development team.

This role is focused primarily on the ongoing support, maintenance, and management of approximately 150 client Word Press websites, with opportunities to contribute to broader web development projects as experience and workload allow.

This is more than a content administration role. You will be expected to understand how Word Press websites operate, troubleshoot issues, safely make production changes, test your work, document findings, and know when to elevate more complex problems.

The remaining portion of the role supports our development team with junior development work, primarily within Word Press, with opportunities to assist on custom web applications and integrations. Depending on the project, you may gain exposure to Laravel, React, Next.js, Type Script, APIs, SQL, Docker, Linux, and Microsoft Azure.

You do not need to know every technology we use on day one. We are looking for someone early in their development career who has a strong foundation in web technologies, learns quickly, troubleshoots methodically, communicates clearly, and wants hands‑on experience working with real production systems and client projects.

• Monitor, triage, and respond to website support requests.
• Help manage recurring maintenance and support across approximately 150 Word Press websites.
• Maintain Word Press core, plugins, and themes using established staging, backup, testing, and rollback procedures.
• Troubleshoot plugin/theme conflicts, PHP errors, broken layouts, forms, redirects, caching/CDN issues, performance problems, integrations, and configuration issues.
• Assist with website security updates, vulnerability remediation, post‑update testing, and rollback when required.
• Work with hosting environments including Pressable and Kinsta.
• Assist with DNS, SSL, Cloudflare, website migrations, backups, staging environments, and production launches.
• Build and update pages using Divi, Gutenberg, and other Word Press tools.
• Make responsive front‑end changes using HTML, CSS, JavaScript, and PHP.
• Assist with custom Word Press themes, plugins, hooks, filters, APIs, and integrations.
• Support appropriately scoped bugs and tasks in existing custom web applications.
• Assist with SQL/data tasks, QA, browser testing, deployments, and post‑release validation.
• Participate in Git‑based development workflows and code review.
• Maintain clear ticket notes, testing results, and technical documentation.
• Communicate directly with clients regarding support requests, requirements, progress, and completed work.

• Approximately 0–2 years of professional web development, website support, agency, freelance, co‑op, internship, or similar experience.
• Around 1+ year of hands‑on Word Press experience is preferred.
• Strong HTML and CSS fundamentals.
• Basic JavaScript and PHP experience.
• Hands‑on Word Press administration experience.
• Understanding of responsive web development.
• Familiarity with browser developer tools.
• Git and basic source‑control workflows.
• Basic understanding of domains, DNS, SSL, and web hosting.
• Ability to read logs and error messages while troubleshooting.
• Basic knowledge of website performance, caching, image optimization, accessibility, and SEO.
• Awareness of safe production‑change practices including staging, backups, testing, and rollback.
• Clear written communication and documentation.
• Ability to manage multiple unrelated tasks and priorities.
• Good judgment about when to investigate independently and when to escalate.
• Personal,…