IT Manager

The IT Manager is responsible for leading and managing BYD Canada's information technology operations, ensuring the availability, security, reliability, and continuous improvement of IT systems and services across the organization. This role oversees IT infrastructure, business applications, cybersecurity, IT support, data management, and technology projects to ensure alignment with business objectives and global IT standards.

The successful candidate will serve as a key technology partner to the business, working closely with local and global stakeholders to implement scalable technology solutions, strengthen IT governance, and support BYD Canada's growth and digital transformation.

• Develop and execute the local IT strategy in alignment with BYD Canada's business objectives and global IT policies.
• Manage day-to-day IT operations, ensuring the availability, reliability, and performance of IT systems and services.
• Establish IT priorities, roadmaps, and improvement initiatives based on business needs.
• Provide technology recommendations to senior management to support business growth and operational efficiency.
• Ensure local IT practices comply with corporate standards, policies, and procedures.
• Manage IT vendors, service providers, contracts, and technology partners.

• Oversee IT infrastructure, including networks, servers, cloud services, telecommunications, hardware, and end-user computing.
• Ensure the reliability, scalability, and security of IT infrastructure across BYD Canada locations.
• Manage IT service desk and technical support operations, ensuring timely resolution of incidents and service requests.
• Establish and monitor IT service levels, performance indicators, and operational standards.
• Coordinate system maintenance, upgrades, backups, and disaster recovery activities.
• Identify opportunities to improve IT efficiency, automation, and service quality.

• Manage and support business-critical applications, systems, and platforms used across the organization.
• Collaborate with business functions to identify technology requirements and implement solutions that improve operational efficiency.
• Oversee system integrations, enhancements, upgrades, and implementations.
• Work closely with global IT and application teams to ensure successful deployment and support of corporate systems.
• Ensure applications meet business, operational, security, and compliance requirements.
• Support the implementation and optimization of ERP, CRM, HR, finance, sales, aftersales, and other business applications as required.

• Implement and maintain cybersecurity policies, controls, and best practices in alignment with corporate and regulatory requirements.
• Monitor cybersecurity risks, vulnerabilities, threats, and incidents and coordinate appropriate response actions.
• Ensure appropriate access controls, authentication, endpoint protection, network security, and data protection measures are in place.
• Conduct regular reviews of IT security controls and support internal and external audits.
• Promote cybersecurity awareness and best practices among employees.
• Coordinate incident response, business continuity, and disaster recovery plans.

• Lead and coordinate IT projects from planning through implementation, ensuring delivery within established timelines, scope, and budget.
• Collaborate with business stakeholders to define requirements, priorities, and project objectives.
• Evaluate new technologies and identify opportunities to improve business processes and operational performance.
• Support digital transformation initiatives and the adoption of innovative technology solutions.
• Manage project risks, dependencies, resources, and stakeholder communication.
• Ensure effective change management and user adoption for new technology implementations.
• Support data governance, integrity, availability, and security across business systems.
• Ensure appropriate controls are established for data access, storage, retention, and protection.
• Monitor system performance and technology-related KPIs.
• Prepare regular IT performance reports…