Technical Support Specialist at Jolera

Elevate your career in IT as a Technical Support Specialist with Jolera. This in-office role involves delivering top-notch support, troubleshooting devices, and managing service tickets for clients.

As a Systems Support Professional at Jolera, you will be the front line in delivering best-in-class resolutions to various customers. You’ll leverage your technical knowledge to resolve issues on devices like workstations and smartphones while ensuring consistent customer service. Effective communication and multitasking are essential in this dynamic position.

Key Responsibilities:

• Process and manage service tickets accurately

• Configure and troubleshoot workstations and peripherals

• Conduct on-site analysis and problem determination

• Document activities and technical details thoroughly

• Provide technical guidance to users and escalate issues

Requirements:

• 1-3 years in technical support roles

• Strong knowledge of Windows, MacOS, iOS systems

• Excellent communication and problem-solving skills

• Ability to maintain detailed documentation

• Capable of working collaboratively in a team

Support Jolera's innovative managed services with your technical expertise and customer service skills.
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