Quality Assurance Analyst

Description   Quality Assurance Analyst (Digital Solutions)
Ready to take the next step in your career with a firm that values innovation, collaboration, continuous improvement, and delivering exceptional client experiences?
Smythe LLP is seeking a detail-oriented and motivated  Quality Assurance Analyst  to join our growing Digital team. This is an exciting opportunity for a quality-focused professional who enjoys working at the intersection of technology and business, ensuring that applications, integrations, digital solutions, and emerging technologies deliver reliable, secure, and effective outcomes for users and stakeholders.
This role is based in our Vancouver office, with the opportunity to work in a hybrid environment following the completion of the probationary period.
The Opportunity
As a Quality Assurance Analyst, you will play a key role in ensuring the quality, reliability, usability, and effectiveness of Smythe's enterprise applications, client-facing solutions, system integrations, automated workflows, and emerging technology initiatives. You will help validate that technology solutions meet business requirements, support critical business processes, and deliver a positive user experience across the organization.
Working closely with Product Owners, Business Analysts, developers, business stakeholders, vendors, and technology teams, you will contribute to the successful delivery of technology solutions through thorough testing, defect management, release validation, and continuous improvement of quality assurance practices.
This opportunity is ideal for a driven technology professional who enjoys solving problems, improving processes, collaborating across teams, and making a meaningful impact on the organization through technology excellence.
In this role, you will:
Develop and execute test plans, test cases, test scripts, and supporting documentation for business applications, integrations, and digital solutions
Perform functional, regression, integration, user acceptance, smoke, and exploratory testing to validate solution quality and business requirements
Test end-to-end business processes, workflows, system integrations, and data flows across multiple applications and platforms
Identify, document, prioritize, and track defects through resolution while maintaining accurate testing evidence and records
Support testing activities for CRM, ERP, client-facing portals, enterprise applications, and automation platforms
Contribute to the development and maintenance of automated testing capabilities, scripts, and reusable QA assets
Evaluate integrated, automated, and AI-driven solutions for reliability, security, usability, data integrity, and overall effectiveness
Participate in user acceptance testing, release validation, post-deployment testing, and production issue investigations
Communicate testing results, risks, defects, and recommendations to technical and non-technical stakeholders
Collaborate with cross-functional teams to promote quality throughout the software development lifecycle
Contribute to the continuous improvement of Smythe's QA standards, processes, tools, and best practices
What You Bring
2+ years of experience in software quality assurance, application testing, business applications support, or a related role
Experience performing manual testing of web-based or business applications
Familiarity with test automation tools or a demonstrated interest in developing automation capabilities
Degree, diploma, or equivalent experience in Information Technology, Computer Science, Business Technology, or a related field
Strong analytical, problem-solving, and critical-thinking skills with exceptional attention to detail
Ability to understand business processes and translate requirements into effective testing approaches
Strong written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders
Strong organizational skills and the ability to manage competing priorities in a deadline-driven environment
Demonstrated initiative, adaptability, and commitment to continuous learning

Preferred Qualifications
Experience working in Agile or project-based delivery environments

Experience with CRM, ERP, client portals, enterprise applications, integrations, or automation platforms

Experience with automated testing tools, frameworks, or scripting
Experience testing integrated business processes and data flows across multiple systems
Exposure to AI-driven applications or emerging technology solutions
Understanding of software development lifecycle (SDLC) practices and quality assurance methodologies
Additional Requirements
Ability to work from our Vancouver office, with a hybrid schedule available following probation
Flexibility to support release activities, testing cycles, and project deadlines as required
Commitment to maintaining a consistent work schedule and effective collaboration with business and technology teams
Why Smythe?
At Smythe, we combine the opportunities of a…