Product Manager, Information Technology

1. Manages Microsoft 365 suite of collaboration products and related productivity-based solutions:

• Works with technical team members and stakeholders to ensure success of the product feature delivery and adoption.
• Works as a key member of the Project and Portfolio Management (PPM) team, responsible for the intake process, assessing and evaluating College requests for M365 related tools, and ensuring alignment with the College vision and technology roadmap, while making full use of the Microsoft 365 product suite.
• Drives the vision, strategy, and roadmap for M365 products in consultation with the various teams within the IT department.
• Promotes and drives adoption of enterprise tools.
• Aligns M365 products with the overall IT enterprise architecture vision and goals.
• Works to lead product change management activities: including outlining training and adoption needs for the IT department and College stakeholders.
• Identifies users, creates, and maintain user stories/use cases; develops and prioritizes functional requirements for new or revised features or enhancements.
• Serves as the product owner for M365 suite and its product features, including evaluating the preview to rolling it out to the users.
• Identifies appropriate cross-department/division stakeholders for engagement at appropriate intervals.
• Makes key decisions on priorities and design, and work to ensure that all stakeholders are aligned.
• Understands both the technical and business side of M365 and ultimately responsible for representing the end-user’s needs.
• Develops or contributes to development of job aids and training courses.
• Works closely with the QA Lead and ensures standards and processes are followed during M365 UAT and deployment activities.​

2.Participates in developing
product visions, plans, and processes.

• Provides recommendations to the Associate Director, IT Project, and Portfolio Management (PPM), for product visions, plans and product roadmap and implements the department’s product goals and objectives to support the plans and roadmap.
• Responsible for ensuring that all College and governmental policies, procedures and methods are followed.
• Works with the Associate Director, IT Project, and Portfolio Management, to ensure that information system and practices meet appropriate audit and industry standards.
• Implements product policies, standards and procedures for business analysis, product design, quality assurance and compliance.
• Fosters a progressive culture, which encourages all employees to use available information technology and resources to their full advantage, including tools, applications, methodologies, best practices, and industry standards.
• Oversees business analyst team and quality assurance team in conducting research and maintaining current knowledge and best practices in the Information Technology and Product Design industry and develops innovative plans to ensure that the College’s information technology systems take advantage of emerging technologies.
• Works with the Associate Director, IT Project and Portfolio Management and Product Manager (Banner) to develop and evolve the Product Management framework, methodology, process, and discipline at the College.

3.
Responsible for the management of human resources:

• Provides effective leadership and direction to the business analyst team by establishing goals, objectives, and priorities, and fosters effective teamwork among employees.
• In collaboration with the Associate Director, IT Project, and Portfolio Management initiates recruitment of staff and recommends hiring decisions and disciplinary actions.
• Directs, schedules, and assigns duties to staff; reviews work for accuracy and completeness.
• Identifies on-going training needs for all staff to ensure they are trained and knowledgeable in College and Departmental policies, procedures, processes, and tools.
• Provides strong support to the rest of the IT management team in execution of the department’s vision, strategy, and plans.
• Champions highly collaborative, team oriented and positive working environment.

4.
Performs other related duties and projects.

• This role will take on oversight of…