Enterprise Support Manager

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services, we'd like to talk with you.

Open to traveling up to 25%.

• Lead and manage a technical support team responsible for full application stack environments including Linux, Windows, and custom applications
• Engage directly with senior enterprise stakeholders at the VP and C-level, building strong, trust-based relationships
• Oversee network support spanning Layer 3 and higher, as well as web-related programming and web services consumption
• Drive process improvements to enhance the quality and efficiency of technical support delivery
• Travel to customer sites and AWS locations as needed, up to 25% of the time
• Mentor and develop team members through knowledge sharing and career growth initiatives
• Collaborate cross-functionally with engineering, sales, and account teams to resolve complex customer issues

• 4+ years of technical team management experience
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Experience working with enterprise software companies

• Experience driving projects to improve support-related processes and technical support
• Experience in systems administration, network engineering, or software development engineering
• Experience in technical account management, business relationship management, or consulting
• Experience with AWS services or other cloud offerings

Base salary range: $141,900 – $236,900 CAD annually. Package may include sign-on payments and restricted stock units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), RRSP, DPSP, paid time off, and health and well-being resources.

• 4+ years of technical team management experience
• 5+ years of direct customer engagement with senior executives (VP and C-level)
• experience working with enterprise software companies