Job Description & How to Apply Below
Become a key player in Customer Success as a Knowledge Enablement Expert focusing on AI-driven knowledge systems. Use your skills in technical writing and content creation to enhance resources.
You will be responsible for creating and maintaining vital knowledge assets that support AI-enhanced user experiences. Collaborating with teams in Product and Customer Success, you will ensure that all resources are accurate and aligned with user needs. Your experience in knowledge management will guide your efforts in developing effective solutions.
Key Responsibilities:
• Maintain high-quality knowledge assets throughout their lifecycle
• Translate product releases into user-friendly documentation
• Support and validate knowledge for AI and self-service tools
• Craft onboarding resources and performance support content
• Conduct analysis to improve knowledge quality and engagement
Requirements:
• Background in technical writing or knowledge management
• Experience with Confluence, Guru, or similar platforms
• Familiar with modern documentation workflows and APIs
• Strong analytical and editorial skills
• Excellent prioritization and organization abilities
Your expertise in customer success and knowledge enablement will play a crucial role in optimizing resources for AI-powered experiences.
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