Manager, IT Services

Shared Services is hiring a Manager, IT Services to work closely with the teams at both BC Place Stadium and the Vancouver Convention Centre. The core IT team is a small close-knit team dedicated to providing exceptional service to both our internal and external clients.

The Manager, IT Services will be part of a diverse and dynamic team, tasked with delivering outstanding leadership and guidance in IT operations. They will oversee the day-to-day functions of the IT Help Desk Team and manage technology projects. This role requires a proactive, well-organized, self-motivated individual capable of organizing resources, engaging the business, and driving service quality.

Pav Co is an event organization,
the successful candidate must have the ability to work flexible hours at times supporting events including evenings and weekends.

• Lead and guide the Help Desk IT Services team, collaborating closely with the Director, IT Services and the Help Desk Team Lead.
• Collect, monitor and report Help Desk support metrics to understand demands on department.
• Ensure utilization of helpdesk software to log, prioritize, and manage all problems to resolution.
• Identifying repeat issues and problems, evaluating trends, and anticipating requirements to help deliver better service.
• Promote IT Services within each venue, building relationships with teams to improve technology practices.

• Serve as escalation point for internal Help Desk team and for other Pav Co departments.
• Team co-ordination for training and support for end users
• Co-ordination of support for day-to-day issues at VCC and BCP e.g. meeting rooms, control systems, co-ordination of installs etc.
• Management of part time event support for BC Place.

• Oversee developments in MS Office M365 such as integration and migration of file server (RIM project).
• Provide liaison with IT Services infrastructure team for assistance on IT Projects.
• Collaborate with IT Enterprise Application team to resolve applications issues and elevate high severity issues as well as chronic problems to appropriate management.
• Collaborate with the IT Director to develop roadmaps and definition of the IT staff and budget needs for ongoing expenses as well as projects.
• Mentor IT staff and help build the teams’ overall level of knowledge.

• Completion in a 4-year University Degree in Computer Science or completion of 2-year technical diploma in Information Technology and work experience is preferred
• Experience leading an IT Help Desk team supporting multiple locations

• Experience in an enterprise environment.
• Experience with VMware, Microsoft Exchange, Active Directory, Office 365.
• Experience with Information Technology in the Events industry.
• Sound working knowledge of a wide variety of standard software applications including Momentus (EBMS), Microsoft Office 365, Windows environment, MacOS, iOS and Android operating systems etc.
• Demonstrated leadership experience, with the ability to inspire and motivate team members.
• Ability to explain complex technical information to end users.
• Strong relationship building skills.
• Demonstrate initiative, accountability and diligence in follow-through.
• Collaborative, team friendly approach.

• Competitive Compensation – A salary that reflects your skills and experience.
• Health & Wellness from Day One – Comprehensive benefits including health coverage and wellness support starting on your first day.
• Hybrid environment post probation
• BC Public Service Pension Plan

The salary range for this position is $82,315 to 102,893

• Offers will be in line with Pav Co’s internal pay equity and qualified candidate’s experience and education.
• Salary discussion and overall compensation package will be presented during initial phone interviews.

At Pav Co, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you.