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Job Description & How to Apply Below
Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule.
This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests. A strong technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a fast-paced environment and enjoys helping others achieve their goals.
Key Responsibilities:
• Diagnose and resolve Tier 1 technical issues
• Assist users in designing call flows for optimal performance
• Provide educational support on Ooma's products
• Proactively manage escalation processes
• Ensure prompt follow-up for client inquiries
Requirements:
• Fluency in French or Québécois required
• Experience in customer success or technical support
• Understanding of networking principles beneficial
• Strong organizational and analytical skills
• Preferred post-secondary education
Support Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success.
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