Business Solutions Analyst

Job Category

M&P - AAPS

AAPS Salaried - Student Management, Level C

Business Solutions Analyst

Business Solutions 1 | Business Solutions and Support | Enrolment Services

$7,727.33 - $11,112.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

September 28, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

April 30, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Business Solutions Analyst (BSA) plays an important role in the overall planning and direction of the technology environment for Enrolment Services as well as the enterprise Student Information System. The BSA leads high-level requirements gathering and analysis of complex systems requests impacting operational processes and the family of enterprise Student Information Systems. The BSA plays a critical role in ensuring alignment across, and with, operational functions and strategic IT initiatives while promoting best practices in the appropriate use and safeguarding of student information.

The BSA is a liaison, building and managing strong working relationships with business units and stakeholders, both internal and external to Enrolment Services (ES), including UBC IT teams. The BSA is called upon to collaborate with all levels of staff at the university, both technical and non-technical as well as provide guidance to ES business stakeholders in the participation and direction of systems implementation projects.

This role provides technical and operational support, for system use and access, for all users of the SIS, acting as a systems subject matter expert as appropriate. The BSA also actively engages in IT systems projects; participating in systems design, testing, and quality assurance.

The Business Solutions Analyst, reports to the Associate Director, Student Systems Management. The Business Solutions Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT, to provide service and support in identifying and shepherding system requirements. The Business Solutions Analyst may coordinate, provide direction and/or assign work to staff when necessary.

• Analyzes, plans and manages requests from faculties and service units for change(s) to the enterprise SIS applications, and collaborates with UBC IT and other ES units in developing project proposals for system implementations.
• Actively engages in systems projects, acting as a primary contact for IT partners; recommends appropriate stakeholder engagement, provides guidance to Enrolment Services business stakeholders in participation and direction of systems implementations efforts and acts as subject matter expert, as appropriate.
• Using in-depth knowledge of the Student Information System, and an understanding of all registrarial functions, guides the business stakeholders in determining and articulating their business needs and how system integration efforts can be a benefit to them; works with UBC IT to communicate business issues on behalf of multiple stakeholders; communicates solution proposals, resource estimates and scoping assumptions back to stakeholders and involves stakeholders in discussions as appropriate.
• Responsible for communications to the Student Information System user community for critical system updates, outages and developments in a timely and efficient manner.
• Communicates the status of IT initiatives, projects and operational performance of systems to the ES affected business unit (s) he or she supports.
• Monitors project progress including providing direction, advice, training and feedback to project participants.
• Maintains a balanced…