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Job Description & How to Apply Below
Key Responsibilities:
Handle and respond to developer/creator queries related to app and platform issues.
Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
Support queries related to admin verification and app removals .
Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
Work with internal/partner teams when further investigation or consultation is required.
Maintain proper documentation and follow the defined support processes and SLAs.
Communicate professionally with developers/creators and ensure timely follow-up on open issues.
Preferred
Skills:
Good troubleshooting and analytical skills.
Strong written and verbal communication.
Ability to understand technical issues and explain solutions clearly.
Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
Good documentation and research skills.
Ability to work independently as well as collaborate with cross-functional teams.
Experience:
2–5 years in Technical Support, Developer Support, Application Support, or a similar role.
Key Responsibilities
Role: Developer Support Engineer
Key Responsibilities:
Handle and respond to developer/creator queries related to app and platform issues.
Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
Support queries related to admin verification and app removals .
Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
Work with internal/partner teams when further investigation or consultation is required.
Maintain proper documentation and follow the defined support processes and SLAs.
Communicate professionally with developers/creators and ensure timely follow-up on open issues.
Preferred
Skills:
Good troubleshooting and analytical skills.
Strong written and verbal communication.
Ability to understand technical issues and explain solutions clearly.
Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
Good documentation and research skills.
Ability to work independently as well as collaborate with cross-functional teams.
Experience:
2–5 years in Technical Support, Developer Support, Application Support, or a similar role.
Skill Requirements
Role: Developer Support Engineer
Key Responsibilities:
Handle and respond to developer/creator queries related to app and platform issues.
Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
Support queries related to admin verification and app removals .
Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
Work with internal/partner teams when further investigation or consultation is required.
Maintain proper documentation and follow the defined support processes and SLAs.
Communicate professionally with developers/creators and ensure timely follow-up on open issues.
Preferred
Skills:
Good troubleshooting and analytical skills.
Strong written and verbal communication.
Ability to understand technical issues and explain solutions clearly.
Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
Good documentation and research skills.
Ability to work independently as well as collaborate with…
Position Requirements
10+ Years
work experience
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