About the Company
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes Ship Rush, Zip and Seat Geek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
About the RoleAs a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.
To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.
Key Responsibilities
- Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
- Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
- Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
- Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations
- Use SQL, Google Big Query, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
- Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
- Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimise client engagements
Skills & Experience
What you will bring:
- 5 or more years programming experience in Python, JavaScript, Java, or PHP
- 5 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
- 5 or more years of customer-facing experience in sales, sales engineering, consulting or related function
- Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
- Experience in managing technically complex products in a B2B technology environment
- Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing
- Excellent presentation and organizational skills
- Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable
What you will have:
- Attention to Detail
- Strong Presentation Skills
- Bias to Action
- Commitment to…
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