Information Technology Project Manager

Are you passionate about Agile methodologies and empowering development teams to build cutting-edge SaaS products? Traction Complete is looking for a dedicated and experienced Information Technology Project Manager (internal title of Agile Delivery Manager) to join our innovative team!

As our Information Technology Project Manager (internal title of Agile Delivery Manager), you will be at the heart of our product development process, playing a pivotal role in how we build and iterate. You'll champion the Scrum framework, facilitate our development sprints, and foster an environment of collaboration, continuous improvement, and high performance. Working closely with our Product Owners/Managers, CPO, UI/UX Designers, QAs, and talented Developers, you will help our teams navigate the complexities of software development, ensuring we remain agile and responsive to the ever-changing needs of our customers.

In this role, you will act as an internal systems consultant and process owner, optimizing our Software Development Life Cycle (SDLC), training internal teams on Agile methodologies, defining product release roadmaps, and tracking engineering delivery metrics.

This is an individual contributor/functional specialist role focused on delivery governance, process engineering, and technical alignment- not personnel management or corporate budgeting.

If you thrive on organizing chaos into smooth-running sprints, love coaching teams to their full potential, and are excited by the prospect of helping a growing SaaS company scale its development practices, we want to talk to you!

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honoured as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We're seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We're passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

• SDLC Policy & Process Optimization:
  Develop, implement, and refine operational procedures and Agile delivery frameworks throughout the software development life cycle (SDLC) to optimize team throughput and software quality.
• Roadmap Alignment & Stakeholder Reporting:
  Collaborate with Product Managers to translate strategic release roadmaps into executable sprint backlogs; prepare progress reports and facilitate quarterly delivery metric reviews.
• Agile Delivery & Ceremony Facilitation:
  Lead and optimize daily standups, planning cycles, backlog refinement, sprint reviews, retrospectives and prepare delivery workshops, and align technical sprint schedules with long-term product roadmaps to drive continuous execution across the software development life cycle (SDLC).
• System Bottleneck & Blocker Removal:
  Identify, analyze, and resolve cross-team technical dependencies, operational risks, and workflow bottlenecks to protect release commitments.
• Delivery Metrics & Systems Analysis:
  Collect, evaluate, and report on delivery data (such as velocity, lead time, cycle time, and bug density) to provide actionable insights into process efficiency.
• Agile Coaching, Process Engineering & AI Enablement:
  Provide information systems process guidance and coach cross-functional teams to achieve higher Agile maturity; train software developers, product managers, and cross-departmental teams on standardized Scrum/Kanban practices, Jira administration, and the practical application of AI tools to optimize business workflows.
• Stakeholder Alignment &…