Sr. Consultant, Value Excellence

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Sr. Consultant in Value Excellence, you will support the design and development of Service Now’s value-driven approach to Solutions and Industry strategy. This role is pivotal in contributing to a comprehensive, multi-purpose value proposition that supports Service Now’s AI Go-To-Market initiatives. You will collaborate with large, cross-functional teams across the organization to deliver frameworks, content, and models that help customers forecast and maximize business value.

• Develop and maintain value-based models which articulate the business value of Service Now products across all relevant functions and industries
• Support Service Now’s Go to Market strategy: engagement process, service offerings, value content design, tools, etc.
• Ad-hoc contribution to key enterprise-wide initiatives
• Collaborate with numerous cross functional teams comprised of product management, marketing, sales, solution consulting, value consulting, etc.
• Build rapport, present to, and work with stakeholders at various levels of the organization including sales, product, and post-sales leadership
• Interaction with customers is possible (but not required), and occasional international travel

• 5+ years of experience in strategy / technology consulting, or experience in finance (i.e. investment banking)
• Comfortable working with numbers. Strong grasp of accounting & finance concepts. Advanced proficiency in financial modeling
• A bachelor’s degree in Business or an MBA (or another related field / equivalent professional experience)
• Familiarity with large, complex, cross functional organizations.
• Attention to detail is a must, with the ability to think strategically when required
• Strong interpersonal skills and ability to successfully collaborate with talented and opinionated peers
• Enterprise software experience preferred but not required
• Strong work ethic and the desire to drive improvement
• The ability to ramp up quickly coupled with confidence managing numerous unrelated projects in parallel

FD21

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all…