Senior Systems Analyst, Production Support

Position Title:

Senior Systems Analyst, Production Support

Status of Employment:

Permanent

Position Language Requirement:

English

Language

Skills:

English (Reading - P
- Professional), English (Speaking - P
- Professional), English (Writing - P
- Professional)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

:59 PM

This position will not be filled until consideration has been made by the CBC/Radio-Canada / APS Workforce Adjustment Committee.

This is a 100% on-site position with the possibility of travel to remote locations. Full driver licence class 5 is required.

Your role:

Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.

Responsibilities:

Deploy, maintain and support physical and virtual server-based systems and processes.

Maintain and update automated control room systems (e.g. Ross Overdrive, VizRT, MOSS/iNews protocol)

Provides leadership, planning and coordination of projects to effectively manage the upgrading and maintenance of supported systems, following formal methodologies and change management processes.

Provide escalation level support to frontline support teams. Coordinate work of frontline technical staff.

Provide support, training and mentorship to junior staff and colleagues.

Troubleshoot and resolve moderate to very complex issues within tightly integrated systems that support critical applications.

Participate in off-hours on-call schedule to provide 24/7 support for critical systems.

Develop and implement maintenance procedures, monitor system health, gather system statistics, and troubleshoot reported errors and alarms.

Conduct thorough analysis of technical issues and provide feedback to senior management and production partners.

Develop operational procedures and standards for new systems. Define, coordinate and execute test procedures to validate and improve system functionality.

Log issues and detail solutions in appropriate documentation systems to retain corporate memory and to aid in resolving future problems of a similar nature.

Implement best practices for scalability, supportability, ease of maintenance, and system performance. Configure and design systems to fulfill requirements for uninterrupted 24/7 operation.

Analyze requirements, evaluate hardware and software, and make recommendations for upgrades and acquisitions. Liaise with the vendors to ensure successful acquisition of required components as well as successful integration with other systems.

Plan, coordinate and implement system configurations for new installations or upgrades including security settings, directory structures, networking requirements, access control, capacity requirements and interfacing with databases and/or other applications to meet client requirements.

Knowledge, Skills and Abilities:

Requires strong knowledge of hardware and software configurations, security, performance and utilization methodologies, and familiarity with networked/distributed computing environment concepts and high availability clusters.

Requires ability to write scripts using languages and tools available on supported platforms.

Solid understanding of video and audio system design, file based and streaming codecs, including…