Enterprise Systems Technologist ; SysAdmin; TFT

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

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At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for an Enterprise Systems Technologist 1 (System Administrator) to join our Technology Services Team on a 6-month temporary assignment. Reporting to the Manager, Infrastructure Services, the Enterprise Systems Technologist 1 provides support to a variety of technology systems as well as critical business and public safety applications for E-Comm, its partners and clients.

This position is primarily focused on the desktop side of the environment. The successful candidate will act as the primary desktop support resource, managing Citrix VDI, desktop imaging, endpoint security, Active Directory, Microsoft 365 and cloud applications, while working independently and taking ownership of issues with minimal direction.

The successful candidate will also be accountable for monitoring base system performance and investigating performance issues, installing system components, performing moves and software and hardware upgrades, responding to service requests, and working with the service desk and other technicians to troubleshoot and resolve service issues that impact availability. Experience with Citrix VDI and endpoint security tools will be especially advantageous in this position.

Key responsibilities in this role include:

• Acting as the primary desktop and endpoint support resource, covering both server-side and desktop-side needs
• Administering and supporting the Citrix VDI environment, including desktop imaging and deployment for workstations and virtual desktops
• Maintaining endpoint security standards, including Microsoft Defender and Bit Locker, in accordance with established policies
• Administering user and group account access and rights in Active Directory in accordance with established policies
• Supporting Microsoft 365, desktop applications and cloud applications for end users
• Installing, maintaining and supporting the operation of servers, workstations and peripheral devices in accordance with base performance and availability criteria; assisting in enhancing service performance of critical CAD, RMS and communications systems and participating in maintaining systems security
• Monitoring and responding to alerts triggered by various technology systems; monitoring and participating in management of network storage capacity and server virtualization and ensuring the successful completion of backup processes
• Troubleshooting incidents and service performance issues; escalating to senior resources as appropriate and participating in resolving a broad variety of technical problems
• Developing and maintaining system/shell scripts to automate routine tasks
• Installing and configuring workstations and physical and virtual server environments
• Planning and coordinating small projects, such as printer replacements, workstation software and hardware upgrades, evacuation site preparation, new server builds and upgrades, and data migrations
• Developing and executing checklists and test plans, documenting processes and procedures and providing user training as required
• Recommending new hardware and software related to the work and, upon approval, making small-scale procurements

• Completion of a degree or diploma program in computer science or a related discipline plus sound related experience, or an equivalent combination of training and experience
• ITIL Foundation v3 or later accreditation preferred

• Experience with Windows operating systems in an Active Directory (AD) environment
• Knowledge of other Operating systems [e.g. Rocky Linux, Redhat, etc]…