Evening IT Helpdesk Technician at ICON
Job Description & How to Apply Below
As an evening IT Helpdesk Technician, you will support users by troubleshooting hardware and software issues, maintaining networks, and managing the render farm. Collaborate with interdisciplinary teams while communicating through tickets and chat.
Your role will be vital in keeping our technology infrastructure functional and efficient.
Key Responsibilities:
• Provide technical assistance for user requests and issues
• Troubleshoot and resolve networking and computer system problems
• Document progress and solutions in tickets and internal wiki
• Install and configure hardware and software efficiently
• Manage after-hours requests for the render farm
Requirements:
• Experience in help-desk support and troubleshooting
• Proficient in Active Directory, DNS, and DHCP
• Basic understanding of cloud-hosted email systems
• Quick learner with strong problem-solving skills
• Knowledge of workstation hardware diagnostics
Ensure smooth running of IT systems with your expertise in troubleshooting and support at ICON.
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