Network Operations Engineer
As a Network Operations Engineer, you will make an impact by performing advanced troubleshooting and incident ownership. You will be a valued member of the team and work collaboratively with your Manager, Peers and Stakeholders.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
ResponsibilitiesThe Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization.
Key Responsibilities Incident Management & Service Restoration- Lead troubleshooting of complex network incidents.
- Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
- Own incidents from investigation through restoration and closure.
- Participate in Major Incident response activities.
- Coordinate vendors, carriers, ISPs and service providers.
- Support retail store network infrastructure and connectivity.
- Support WAN circuits, ISP services, wireless and SD-WAN environments.
- Support New Store Openings (NSO) and store migrations.
- Coordinate Smart Hands and Field Services activities.
- Participate in Root Cause Analysis activities.
- Identify recurring incidents and operational trends.
- Recommend runbook and process improvements.
- Execute approved network changes.
- Support upgrades, patching and maintenance windows.
- Validate implementation success and rollback readiness.
- 5+ years of Network Operations or Enterprise Network Support experience
- Experience supporting retail, distribution center and corporate environments
- Strong troubleshooting, analytical and communication skills
- Experience supporting geographically distributed enterprise environments
Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, Solar Winds, Datadog, Splunk, Service Now, Wireshark, ISP/Carrier troubleshooting.
Preferred Qualifications- CCNA or CCNP Enterprise
- ITIL Foundation
- Azure or AWS networking experience
- Python or Power Shell exposure
- Juniper and Fortinet experience considered an asset
- Owns and restores complex network incidents.
- Reduces MTTR and repetitive incidents.
- Delivers high-quality support across Retail, DC, SSC and Cloud environments.
- Effectively manages vendor and ISP escalations.
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,000 to $91,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
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