Analyst, Customer Operations
Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre‑IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.
Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.
Interested in learning more about life at Clarity? Check out our careers page to see how you can grow with us!
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative and scalable improvements to Clarity’s user support and onboarding experiences.
In this role, your responsibilities will include:- Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Clarity users.
- Supporting customers directly via email, providing timely product guidance and technical support.
- Identifying and raising friction points in daily onboarding workflows and advocate for implementing process improvements that boost operational efficiency.
- Helping refine internal processes, write documentation, and support Customer Operations initiatives, including building a self‑serve experience for both external and internal users by writing and maintaining Clarity’s knowledge base.
- Amplifying the voice of the customer, sharing actionable feedback with Product and Sales & Trading to advocate for enhancements.
- Helping implement Clarity’s onboarding experience through lifecycle emails, education, and videos.
- Obtaining SIE and S7 license shortly after joining.
- 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
- Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
- Proactive and solution-oriented mindset, you take ownership and work with a strong sense of urgency.
- Excellent communication and collaboration skills, with the ability to work effectively with team members.
- Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
- Customer-first mentality. You are focused on understanding user needs to deliver meaningful support and solutions.
- Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).
Highly competitive compensation commensurate with experience and contribution.
- Vancouver, BC: $85,000-$125,000
For this role, the estimated total compensation range is listed above. The actual base salary, variable bonus (if applicable), and options grant will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the range for this role may be modified.
Benefits & Perks:- Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
- Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
- If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
- Vancouver based employees enjoy a…
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