Windows Systems Administrator - L2

Who we are  For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Your role  The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center team. The Windows Administrator is responsible to manage and support our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging).
Your responsibilities   Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments.
Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software.
Update documentation, write new procedures, and detail Exchange and Active Directory configurations.
Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer.
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues.
Ensure all Windows systems operate with a high service availability.
Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs.
About you   Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support.
Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM.
Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability.
Ability to analyze system usage and plan for growth or increases in system capacity.
Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner.
Ability to assess the need for any system reconfigurations (minor or significant).
Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management.
Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation.
Knowledge of Microsoft Exchange Power Shell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting.
Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting.

Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures.
Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment.
Comfortable working under pressure in a fast-paced environment.
Excellent interpersonal and communication skills in both verbal and written English.
Strong organization skill and initiatives.
Resourcefulness in problem solving abilities.
Knowledge of IP phone systems would be considered an asset.
Microsoft MCSA, A+, or MTA certification would be considered an asset.
Com…