Job Description & How to Apply Below
As the Manager of IT Operations and Services, you will oversee the Service Desk and infrastructure team, ensuring all technology platforms are reliable and secure. You'll collaborate with various departments to enhance service delivery, aligning operations with organizational needs. This role requires a focus on continuous improvement and fostering a high-performing culture.
Key Responsibilities:
• Lead and develop IT Operations & Services staff
• Build collaboration between User Support and Infrastructure teams
• Manage workforce planning and performance
• Oversee the full user support lifecycle across tiers
• Lead ITSM practices and ensure adherence to ITIL principles
Requirements:
• Bachelor’s degree in IT or related field
• 7+ years in IT operations, infrastructure, or service delivery
• 3+ years in a leadership role
• Strong knowledge of Azure and Microsoft 365
• Experience with ITSM tools for support management
Drive operational resilience and quality service delivery as IT Operations Manager.
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