Administrator, Agility Program

Position: Administrator, Agility Program (12-month contract)
Why You’ll Love Softchoice  At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them  Impact You Will Have  As part of the Softchoice Strategic Resourcing team is looking for an administrator to support the onboarding of successful IT consultants for engagements with Softchoice customers across North America.

The Strategic Resourcing Project Administrator will be an integral part in lining up the right professional for the engagement and ensuring a smooth process occurs for both parties.
What You’ll Do   Prepare, route for signature, and maintain fully executed Legal Resource agreements, contract extensions, and Project Change Requests (PCRs)
Manage engagement setup and closure in Financial Force (Certinia), including project details, milestones, and financial closure for contract, partner, and internal bench resources
Review and approve contractor, partner, and internal bench resource timecards across Softchoice and partner timecard systems, resolving discrepancies before processing
Manage escalations on active engagements, resolving issues directly or routing them to the appropriate team
Track Statement of Work (SOW) documents in process to ensure proper sign-off and execution
Act as point of contact for client invoicing enquiries, partnering with the Billing Analyst and AR team to resolve issues
Run and consolidate timecard, hours, and budget reports for clients and leadership as required

What You’ll Bring To The Table   Working knowledge of service delivery concepts, processes, and procedures.
Experience working with timecard, invoicing, or project financial systems (e.g., Financial Force/Certinia) is an asset
Basic understanding of IT terminology and types in roles
Excellent listening, interpersonal, written, and oral communication skills.
Self-starter, motivated with a keen eye for detail
Highly organized with the ability to prioritze
Post-secondary degree
Compensation  A reasonable estimate of the current base pay range for this position in Canada is $54,000 to $68,000, annually. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.
Why You’ll Love Working Here   The People:
You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture:
At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility:
Plan your workdays in a way that suits you…