Technical Customer Support Specialist
Job Description & How to Apply Below
Support Equicare Health customers using SQL Server and Windows Server in a hybrid Vancouver, British Columbia work model. Help resolve technical issues professionally.
Equicare Health seeks a Technical Support Specialist reporting to the Director of Operations. You will support Equicare Health products through phone, email, and help desk software. The work includes system upgrades, issue tracking, and technical troubleshooting across IIS, VMware, Beyond Trust, .NET, and ASP.NET Web Forms.
Key Responsibilities:- Provide direct support for Equicare Health products
- Communicate with customers through phone, email, and help desk software
- Upgrade and update customer systems with current software versions
- Implement systems and resolve issues using current technology
- Record, track, and report issue progress
- One year of customer service experience
- Knowledge of Windows Server, SQL Server, and IIS
- Knowledge of .NET and ASP.NET Web Forms
- Strong analytical and problem-solving skills
- Availability for early morning and afternoon shifts
Bring technical customer service, system troubleshooting, and clear communication skills to Equicare Health’s Vancouver support team.
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