Business Analyst

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS Fin Tech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the Fin Tech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

FISPAN connects ERP platforms like Net Suite, Sage Intacct and Microsoft Dynamics 365 Business Central to the banks businesses already trust. Our Payables product lets finance teams create, approve, send and track vendor payments without leaving their ERP.

As a Business Analyst in FISPAN, you'll help bring new bank partners and payment rails to life. You'll join our flex delivery bench: rather than owning a fixed set of banks, you'll move between bank pods and product lines (including Commercial Card and Cash Management) wherever delivery needs are highest, partnering closely with a senior Product Owner on each project. It's a role built for fast, broad learning across many banks, rails and integration patterns.

You’ll work day to day with Product Owners, engineering, QA, project management and our bank partners' implementation teams.

• Gather and document requirements for new payment rails and bank integrations, working from bank file and API specifications (ISO 20022, NACHA, bank-proprietary flat files and XML).
• Translate commercial commitments and bank requirements into detailed Technical Requirement Documents, data mappings, transformation rules, interface diagrams, and E2E test plans.
• Write clear user stories, acceptance criteria and mapping documents in Jira and Confluence that engineering and QA can build and test against.
• Support bank certification and user acceptance testing: prepare test cases, run end-to-end payments in sandbox environments, and track issues to resolution.
• Coordinate day to day with bank implementation contacts on connectivity (SFTP, API), test files and open questions, under the direction of the project's Product Owner.
• Keep bank and rail documentation current so support, Partner Success and future teammates can rely on it.
• Contribute to the handoff when a bank moves into steady state.

• 2–4 years of experience as a business analyst, systems analyst or implementation analyst, ideally in fintech, banking or B2B SaaS.
• Comfort reading technical specifications — file layouts, XML/JSON payloads, API documentation — and turning them into clear requirements.
• Hands-on experience writing user stories and acceptance criteria, and supporting QA or UAT.
• Basic data-querying skills to investigate issues and validate test results.
• Clear written and verbal communication with both technical and non-technical audiences, including external partners.
• The ability to manage your own work within a defined scope, know when to escalation, and ramp quickly when you move to a new bank or product area.

• Experience with ISO 20022 (pain.
  001, pain.
  002, camt) or NACHA file formats.
• Familiarity with an ERP's accounts payable module, such as Net Suite, Sage Intacct or Business Central.
• Working knowledge…