Technical Support Specialist
Job Description & How to Apply Below
Deliver white-glove technical support with Dentons in Vancouver, using Windows 11 and Microsoft 365 for office users. Serve as the primary onsite IT contact.
As Dentons Canada’s Technical Support Specialist, you will support users and partner with firm-wide IT teams and local leadership. The position covers iManage, mobile devices, hardware, software, and service desk operations. You will diagnose complex issues, manage priorities, and support effective technology service delivery.
Key Responsibilities:- Provide IT support for Windows 11, Microsoft 365, iManage, and devices
- Resolve service desk tickets and meet established service levels
- Manage Vancouver incident queues, escalations, and technology support
- Support client meetings and audio-visual setups locally
- Manage inventories, assets, imaging, and local IT projects
- Five or more years of End User Support experience
- Knowledge of Microsoft 365, Windows 11, and Active Directory
- Experience with remote access technologies and software
- Associate's degree or equivalent experience required
- Fluent English and strong client-service communication skills
Bring End User Support expertise, technical troubleshooting, and client-focused communication to Dentons’ Vancouver technology services.
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