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IT/Tech
IT Support, Network Engineer, Systems Administrator
Job Description & How to Apply Below
Working in the Operations Management Center, you will provide support across Amazon’s corporate office buildings. You will monitor dashboards, resolve incidents, and develop expertise in a focus area. The position includes shift-based work, rotating on-call duties, documentation improvements, and mentoring junior engineers.
Key Responsibilities:
Monitor, detect, and triage infrastructure incidents within target times
Resolve Networking, Audio-Visual, and Print service issues
Correlate incidents, assess severity, and prioritise work against SLAs
Author runbooks, procedures, and knowledge-base articles
Mentor junior engineers and collaborate with partner teams
Requirements:
One-plus years supporting Windows Server technologies
One-plus years troubleshooting high-availability, multi-user environments
One-plus years delivering IT client, server, and network services
Networking experience with DNS, DHCP, SSL, OSI, and TCP/IP
High school diploma or equivalent
Apply Tier 1 troubleshooting, networking knowledge, and operational support skills across Amazon’s global corporate office infrastructure.
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