Technical Partner Onboarding Specialist

Own Fiska partner onboarding and support, combining relationship management, internal systems, and payment integration work in a remote Canadian position.
As Fiska expands its payment infrastructure partnerships, this specialist will take partners from kick-off to live payments and beyond. You will own delivery and support processes, identify better ways to work, and help scale the function as the company grows. Most work involves partner communication, with technical integration support completing the role.

Key Responsibilities:

Coordinate next steps across partner implementation plans
Keep partners informed when delivery becomes difficult
Support merchant onboarding and credential issuance
Track support requests and provide ad-hoc reporting
Continuously improve delivery and support processes
Requirements:
Three to five years in onboarding, implementation, or customer success
Experience working directly with software platform customers
Adaptability in a changing, growing organization
Initiative without waiting for detailed instructions
English required;
Montreal-based employees work hybrid
Bring partner onboarding, process improvement, and technical support experience to Fiska’s growing payments delivery and support function.