Managed Services Client Success Specialist

Lead managed services for ACTO from the Greater Toronto Area or remotely, using software implementation and client communication skills. Support life sciences customers.
As a Managed Services Specialist, you will support pharmaceutical and medical technology companies throughout their client journeys. You will create ACTO Omnichannel assets, forms, and content while delivering training and managing implementation plans. The work includes health checks, audits, ticket tracking, product demonstrations, milestone delivery, and client documentation. You will also prioritize data security, resolve changing issues, and collaborate cross-functionally to improve service value.

Key Responsibilities:

Lead managed services delivery for established and emerging clients
Create and manage ACTO Omnichannel assets, forms, and content
Deliver workshops and develop customized client guides
Run health checks and audits according to package scope
Track tickets, adoption milestones, issues, and client interactions
Requirements:
Two or more years of software implementation experience

Experience with agile implementation approaches
Bachelor or Diploma in Life Sciences, Applied Science, or equivalent
Successful record creating and executing implementation plans
Strong written, verbal, communication, ownership, and time management skills
Apply managed services, implementation planning, and client communication skills to strengthen ACTO customer journeys remotely or in Toronto.