Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
This Service Desk Analyst resolves escalated incidents and service requests across operating systems, networks, applications, and endpoints. The work includes Windows 10/11, macOS, iOS, Android, Intune, Entra , Active Directory, and Microsoft 365. You will meet SLAs, document fixes, and keep users informed through closure.
Key Responsibilities:
Resolve Level 2 incidents and requests within SLA
Troubleshoot Windows, macOS, iOS, and Android remotely
Diagnose LAN, WAN, Wi-Fi, VPN, DNS, and DHCP issues
Manage endpoints, identities, access provisioning, and MFA
Document fixes and maintain local-language knowledge articles
Requirements:
Five-plus years in IT support
At least three years supporting Level 2 issues
Strong Windows, Microsoft 365, and Active Directory skills
Solid TCP/IP, DNS, DHCP, VPN, and wireless fundamentals
ITSM and remote support tool experience
Apply Level 2 troubleshooting, Microsoft 365, networking, and endpoint management skills while resolving escalated user support requests.
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