Data Protection Specialist

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Current Postings  Data Protection Specialist

Location:

Calgary, Edmonton, Regina, Saskatoon, Vancouver, Winnipeg, Saskatchewan, Alberta, Manitoba, British Columbia
Team:  Data & Security
Type:  Full-Time
ABOUT

THE ROLE   WBM Technologies is seeking a Data Protection Specialist to join our Data & Security Team within Central Services. Reporting to the Network and Security Team Lead, you will design, support, and continuously improve backup, recovery, and data protection services for our Managed Services clients across Western Canada.
This is a hands-on role for someone who understands that successful backup is only part of the job. You will help ensure clients can recover quickly, protect critical data, and maintain confidence in their business continuity when it matters most.
You will also play an important role in helping WBM standardize, mature, and scale dependable data protection services across our Managed Services client base.
WHAT YOU WILL DO    Monitor daily backup operations, resolve incidents, and support recovery escalations.
Validate backup and disaster recovery readiness through test restores and regular DR testing with client teams.
Design, implement, and maintain backup and recovery solutions aligned with client RTO and RPO requirements.
Onboard clients to WBM standard backup services with a focus on consistency, communication, and client experience.
Maintain backup platforms through proactive maintenance, patching, upgrades, and platform improvements.
Use automation to improve service delivery, reporting, and operational efficiency.
Strengthen backup security, including immutable and offsite recovery strategies to help protect against ransomware.
Investigate recurring issues, complete root cause analysis, and implement long-term remediation.
Maintain clear technical documentation, runbooks, DR plans, and validation reports.
Work closely with internal teams and clients to balance priorities and deliver dependable service.
WHAT YOU’LL BRING
5+ years of hands-on infrastructure experience across virtualization, Windows Server, storage, networking, backup strategies, and scripting.
Strong experience with Veeam Backup & Replication.
Experience protecting Microsoft 365 or other SaaS workloads, ideally with Datto SaaS Protection.
Solid knowledge of backup and recovery best practices, including the 3-2-1 approach, retention, immutability, and RTO/RPO planning.
Experience designing technical solutions and producing clear client-facing documentation.
Working knowledge of Microsoft Azure, Microsoft 365, and Remote Monitoring and Management platforms.
Strong troubleshooting, analytical, organizational, and communication skills.
A collaborative, positive approach with the ability to manage multiple priorities in a fast-paced environment.
Preferred, Not Required
Veeam Certified Engineer (VMCE) certification.
Hands-on experience with Datto BCDR, Azure Backup, or Azure Site Recovery.
VMware or Microsoft virtualization certifications.
Power Shell experience for backup automation and reporting.

Experience with Connect Wise Manage and/or Connect Wise Automate.
WHAT SUCCESS LOOKS LIKE
Clients leave each interaction feeling more confident and supported.
Technology is explained clearly and connected to meaningful business outcomes.
Recurring issues, common questions, and improvement opportunities are documented and shared to strengthen consistency, visibility, and service quality.
You build trusted relationships while contributing to a positive, accountable, and collaborative team environment.
WHY JOIN WBM?
At WBM, you will join a team committed to creating meaningful technology experiences and shared success. You will work alongside knowledgeable specialists, supportive leaders, and colleagues…