Senior Salesforce Administrator

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits.

We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We are seeking a Senior Salesforce Administrator to join our growing Revenue Systems Team, part of Revenue Operations. This team drives Benevity's revenue engine by providing the tools, insights, and processes that support our go-to-market functions. As we scale, we need your expertise to keep the momentum going. We're looking for a critical thinker who is organized, passionate about follow-up, and can create meaningful experiences for the team with a touch of fun.

What You’ll Do

Manage Salesforce users and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Work with Subject Matter Experts, Business Analysts, and/or Project Leads to validate, understand, design and implement solutions that translate into best practice, scalable solutions with a focus on exceptional user experience

Design and develop robust Salesforce solutions, leveraging platform capabilities

Provide user support through tickets, training, and documentation

Test system enhancements and perform quality assurance tasks

Stay updated on new Salesforce features and releases

Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs

Develop an understanding of Benevity's business processes and how they interact with our product & Salesforce-related application ecosystem

Management of integrated applications

Manage admin requests and data inserts for Sales, Marketing, and Customer Success.

Participate in stand-ups, sprint reviews, and backlog grooming

Use tools like Confluence, Jira, and Asana to manage work and communication

What You’ll Bring

Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience

Salesforce certification (Administrator, Platform App Builder)

Bachelor's degree in computer science or equivalent

Extensive knowledge of Salesforce Classic and Lightning Experience (Legacy vs Modern User Experience Designs)

Strong knowledge of Salesforce functionality and limitations

Experience managing multiple projects, from gathering requirements to rolling out solutions

Excellent interpersonal and communication skills for cross-functional collaboration

Proven experience building effective CRM-based solutions

Be a motivated self-starter that is independent, and a team player focused on excellence

Familiarity with Agile, Scrum, and Waterfall environments

Discover your purpose at work
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more ...

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you're…