Senior IT Support Engineer

Support Pantheon’s distributed workforce in Vancouver as a Senior IT Support Engineer focused on macOS, Windows, and identity access. This hybrid role provides regular in-person support for Vancouver employees.
As a senior individual contributor, you will troubleshoot complex technical issues independently and own ambiguous problems through resolution. Your work spans endpoint management, SaaS applications, hardware, Okta, MFA, SSO, Jamf, and Intune. You will report to the Director of IT while collaborating across IT, Security, People, and business teams.

Key Responsibilities:

Provide empathetic support across devices, applications, networks, and conference rooms
Resolve complex issues and document escalations thoroughly
Coordinate onboarding, offboarding, equipment, devices, and access
Support Vancouver office technology and events
Improve procedures, records, workflows, and support reporting
Requirements:
Senior individual-contributor experience supporting distributed employees
Ability to troubleshoot complex technical issues independently

Experience with Okta, MFA, SSO, Jamf, and Intune
Practical service-oriented approach across technical support areas
Ability to work hybrid in Vancouver, British Columbia
Apply your technical judgment, endpoint expertise, and service mindset to strengthen Pantheon’s secure, reliable IT operations.