North American Logistics Implementation Consultant

Configure logistics software remotely across North America using warehouse expertise, customer training, and structured implementation planning. Help Carton Cloud customers reach confident go-lives.
As an Implementation Consultant, you will guide newly signed customers through discovery, configuration, training, integrations, and go-live. You will translate operational workflows into Carton Cloud solutions for unique warehouse and transport environments. The role partners with Sales, Customer Success, and Integrations while sharing customer insights with Product and Support.

Key Responsibilities:

Manage end-to-end implementations for North American customers
Build structured plans and keep customers informed
Design workflows matching each customer's operational reality
Deliver remote training for customer teams
Troubleshoot configurations and support basic integrations
Requirements:
Super-user experience with WMS, TMS, or OMS software
Direct warehouse or transport operations experience
Software training or implementation experience in logistics
Strong communication and presentation skills
Curiosity about technical concepts and system connections
Apply logistics operations knowledge, customer training, and software configuration skills as Carton Cloud's North American implementation consultant.