Senior Technical Implementation Specialist

Senior Technical Implementation Specialist   Full-Time
In Office Role
About VoPay International Inc.
VoPay’s Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.
We are seeking a highly skilled and customer-focused  Senior Technical Implementation Specialist  to lead enterprise customers through the onboarding, integration, configuration, and successful deployment of VoPay’s embedded finance and payment orchestration platform.
This is a critical pre and post-sales delivery role focused on driving seamless customer implementations across API integrations, payment workflows, treasury orchestration, compliance enablement, and operational readiness. The ideal candidate combines strong technical acumen with exceptional project coordination and customer-facing communication skills.
You will partner closely with customers’ Product, Engineering, Operations teams while collaborating internally with Product, Engineering, Risk, Customer Success, and Support to ensure successful go-lives and long-term platform adoption.

Key Responsibilities:

Customer Implementation & Onboarding    Lead end-to-end customer onboarding and implementation projects from kickoff through production go-live.
Act as the primary implementation lead and trusted advisor throughout the deployment lifecycle.
Guide customers through the integration of VoPay’s APIs, embedded UI components, and payment orchestration capabilities.
Support the configuration and deployment of:
Wallets and virtual accounts
Drive implementation timelines, onboarding milestones, and launch readiness activities.
Technical Integration & Solution Delivery    Partner directly with customer engineering and product teams to support API integrations and technical onboarding.
Review and troubleshoot:
API requests and responses
Webhooks and callbacks
Authentication and token flows
Payment routing logic
Data mapping and reconciliation processes
System-to-system integrations
Provide technical guidance and best practices related to:
RESTful APIs
Postman collections
Embedded finance workflows
Payouts and collections
Card and banking integrations
Financial operations workflows
Escalate and coordinate technical issues with internal Engineering and Product teams when required.
Support customers through testing, UAT validation, sandbox readiness, and production deployment.
Project Management & Cross-Functional Coordination    Manage multiple and concurrent implementation projects with strong organization, accountability, and attention to detail.
Establish clear project plans, milestones, launch checklists, and customer communication cadences.
Coordinate cross-functional alignment across Product, Engineering, Compliance, Risk, Finance, Support, and Customer Success teams.
Identify project risks, integration blockers, or operational gaps early and proactively drive resolution.
Maintain accurate implementation documentation, project notes, and launch records within internal systems.
Customer Training & Enablement    Deliver onboarding and training sessions for customer stakeholders, including:
Portal administration
Reporting and reconciliation tools
Create and maintain implementation documentation, SOPs, onboarding guides, workflows, and customer readiness materials.
Enable customers to confidently operate and scale their payment and embedded finance workflows post-launch.
Post-Launch Transition & Ongoing Success    Ensure smooth transition of live accounts to Customer Success and Support teams.
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