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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Elevate your career as a Client Support Specialist with Civix within the Go Grants Business Unit. Focus on troubleshooting and providing client service for critical grants management software.
Civix is seeking a dedicated Client Support Specialist to enhance its Go Grants team. This role requires a strong client-service focus, expertise in software troubleshooting, and a tenacity for detail. You’ll be instrumental in resolving client inquiries, managing technical issues, and collaborating with developers to ensure the software meets client business needs.
Key Responsibilities:
• Foster strong client relationships and trust
• Resolve inquiries through effective communication
• Document client interactions in management systems
• Manage and prioritize open calls as per policies
• Collaborate with teams on software-related issues
Requirements:
• Minimum 5 years in software support or training
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and with teams
• Eligibility to travel for client training
Become a valued member of Civix by delivering exceptional software support and training clients effectively.
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