Senior Microsoft 365 Support Analyst

Support Marcon employees with Microsoft 365, Intune, identity access, and endpoint troubleshooting across Vancouver’s office and field environments.
This Senior IT Support Specialist position combines hands-on service delivery with workplace technology ownership. Reporting to the Head of IT, you will help employees use dependable devices, applications, meeting rooms, and approved digital tools. Your work will include Microsoft 365 administration support, service requests, deployments, security awareness, and collaboration with systems administrators. You will assist executives, office colleagues, and construction site teams with patience and professionalism.

Key Responsibilities:

Serve as Vancouver’s primary point of contact for IT support
Support Microsoft 365, endpoint devices, and workplace applications
Manage hardware, software, and meeting room technology requests
Help employees adopt approved tools including Claude
Support phishing awareness, compliance, and access management
Requirements:
Seven or more years supporting desktops, endpoints, or IT environments
Strong knowledge of Entra , Intune, Exchange Online, and networking
Experience supporting Teams Rooms and Neat Bar devices
Excellent communication and responsive customer service skills
Familiarity with responsible AI tool use and adoption
Apply your Microsoft 365, endpoint, identity, and service management expertise to Marcon’s employee technology experience.