Job specializations:
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IT/Tech
Job Description & How to Apply Below
This seasonal customer service position supports a financial technology brand through inbound phone assistance. You will troubleshoot software and product issues, guide customers through actions, explain solutions, and de-escalate concerns. The schedule includes forty hours weekly, with nights, evenings, and weekends.
Key Responsibilities:
Provide tier 1 technical support to customers
Resolve software and product issues through troubleshooting
Guide users through tax software tasks
Explain available products and solutions
De-escalate customer concerns professionally
Requirements:
Fluent communication in French and English
At least eighteen years old
High school diploma or equivalent
Availability for varied shifts and forty weekly hours
Quiet workspace and required hardwired internet connection
Use bilingual customer care and software troubleshooting to guide tax preparation users through accurate remote technical support.
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