Technical Writer; to close documentation gaps using infrastructure, configuration

Our gas and electric client is seeking a
Technical Writer (5+ years of experience) to close documentation gaps using infrastructure, configuration, support, and DR procedures

Support the 2028 infrastructure handover by preserving vendor knowledge needed to support and recover systems. The role focuses on operational procedures that reduce Level 3 deskside escalations, enable junior and new staff to take on operational work, and standardize Gas and Electric DR documentation.

• 5+ years in technical writing
• Application Support

• Complete missing Electric deskside procedures to reduce Level 3 escalations to Infrastructure in 2028.
• Close infrastructure documentation gaps before the 2028 handover to preserve vendor knowledge needed to support and recover systems.
• Refine Electric infrastructure procedures so junior and new staff can perform operational work, freeing senior staff for higher-value transition work.
• Capture project configuration and support procedures before operational handover.
• Align Gas and Electric DR documentation into a consistent format and style for use and maintenance.

Our gas and electric client is seeking a
Technical Writer (5+ years of experience) to close documentation gaps using infrastructure, configuration, support, and DR procedures

Support the 2028 infrastructure handover by preserving vendor knowledge needed to support and recover systems. The role focuses on operational procedures that reduce Level 3 deskside escalations, enable junior and new staff to take on operational work, and standardize Gas and Electric DR documentation.

Contract, Vancouver,

Working Hours:

PST

• 5+ years in technical writing
• Application Support

• Complete missing Electric deskside procedures to reduce Level 3 escalations to Infrastructure in 2028.
• Close infrastructure documentation gaps before the 2028 handover to preserve vendor knowledge needed to support and recover systems.
• Refine Electric infrastructure procedures so junior and new staff can perform operational work, freeing senior staff for higher-value transition work.
• Capture project configuration and support procedures before operational handover.
• Align Gas and Electric DR documentation into a consistent format and style for use and maintenance.