Client Service Manager - Construction
Job in
Vancouver, BC, Canada
Listing for:
BFL Canada
Full Time
position
Listed on 2026-02-19
Job specializations:
-
Insurance
Insurance Sales
Job Description & How to Apply Below
We offer more than a job, we offer a career!
We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.We are looking for a Client Service Manager to join our team in our Vancouver Office!
As a Client Service Manager in our Construction division you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.
If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!
Your day as a Client Service Manager
Client
Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.Develops account strategies, presentations and proposals with CE.Answers client questions and handles daily requests/coverage changes.Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.Establishes appropriate procedures for claims administration/l loss prevention activityAn advocate for our clients during the claims process.Marketing
Manages the marketing process in close collaboration with the CE.Prepares accurate and comprehensive underwriting submissions.Utilizes relationships to negotiate best terms for new and renewal business.Endorses policy wordings based on client requests.Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.Ensures the accuracy of renewal documentation and issues manuscript policies when required.Reviews policy wordings and other documentation for accuracy and completeness.Team
Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.Meets with BFL Compliance regularly to review accounts and procedures.General
Maintains policy files and/or electronic files to ensure that they are organized and up to date.Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.Participates in industry functions and targeted public relations activities.Maintains important market relationships.Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.Other miscellaneous duties and special projects as required.Our Ideal Candidate
Minimum 5 years Commercial insurance experience or relevant insurance education.Level 2 license (insurance designation, CIP or CAIB preferred).Maintenance of licensing requirements/ continuing education.Extremely detailed.Must be completely client focused and service oriented.Excellent communication skills, listening, verbal, and written.Ability to work well independently, as part of a team, and with others throughout the organization.Positive attitude and a…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
