Confidential- Sr. Claims Manager

Position: CONFIDENTIAL- Sr. Claims Manager
Job Description

Oversees end-to-end management of 350–500 self-insured claims annually across 40+ corporate and project-specific policies, covering property, auto, equipment, liability, and specialty claims

Provides strategic guidance on complex insurance claims across all business areas, leveraging deep industry, legal, and policy expertise.

Leads and develops a high-performing claims team through mentoring, performance metrics, training, and implementation of technology and best practices to drive efficiency and outcomes

Manages complex property, liability, and specialty claims across Canada and the U.S., from initial loss through settlement, coordinating third-party specialists and advocating for coverage to minimize Ledcor’s exposure and secure optimal outcomes

Provides strategic claims guidance to operating groups, balancing operational goals with cost-effective resolution strategies, pursuing recoveries, and representing Ledcor in negotiations and settlement conferences

Oversees the Risk Management Information System (RMIS), ensuring accurate claims tracking, reporting, and system enhancements to support operating groups and senior executives

Collaborates with finance, reporting teams, and operating group leaders to align data structures, enhance KPIs, and develop dashboard reporting for effective claims analysis

Manages the financial aspects of the claims program, including invoice approvals, reserving strategies, and loss reporting, while coordinating with captive insurance managers to ensure accurate and timely claim submissions and cost forecasting

Serves as the primary claims management expert and liaison for internal stakeholders and external partners, leading insurer negotiations, supporting insurance strategy and renewals, and fostering strong relationships with brokers, adjusters, and insurers to enhance company reputation and ensure compliance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements

Minimum 10 years of experience in a claims environment, including at least 5 years in a supervisory role

Proven expertise in adjusting complex and litigated claims across general liability, construction, professional, and environmental impairment lines

3-4 years within construction

Progression in career and at that level

Broad industry experience, primarily in construction (Canada and the U.S.), with exposure to aviation and marine claims an asset

Proficient in RMIS systems, Microsoft Office, data management tools, and business intelligence reporting platforms

Strong analytical, negotiation, and communication skills (both verbal and written)

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