Accident Benefits Case Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, be open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 69,200 - 84,600 Annual bonus target, based the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.

The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role:

We have an exciting new opportunity in Claims for a Level I or II Accident Benefits Case Manager in one of the following offices:
Edmonton, AB;
Calgary, AB;
Vancouver, BC;
Victoria, BC. At Intact Insurance, we believe insurance is not about things, it’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and "grow with us".

Please note:

increased in-office presence will be required for the first six months of employment to support training and development in this role.

• Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable.
• Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements.
• Conduct investigations and identify additional information such as medical examinations, customer medical or employment history as required to clarify and/or justify a claim.
• Ensure all cases are clearly documented and meet our legislative requirements.
• Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness.

• Post-Secondary Education in a health‑related field or have worked in a medical setting and are proficient in understanding medical terminology.
• Previous claims adjusting experience is required.
• Accident Benefits claims handling is an asset.
• Working toward the Chartered Insurance Professional (CIP) designation is an asset.
• Alignment with IFC company organizational values.
• Have a strong ability to multitask and thrive in a fast‑paced environment.
• Approach each claim with a collaborative mindset which focuses on the needs of the customer and respects the parameters of the policy wording.
• A skilled communicator, in both verbal and written, allowing you to foster favourable business relationships.
• Compassionately listen to customers while guiding the conversation to gather, document, and confirm all required information, enabling you to assess each situation and make timely, thoughtful…